2023 Annual Conference

Montreal, QC, Canada
September 18–22, 2023

About This Event

This year's Annual Conference will be an exciting opportunity for those in the real estate regulation industry to come together and explore the latest trends, ideas, and best practices. The conference will offer diverse educational sessions, including keynote speakers, breakout sessions, and interactive workshops. As an attendee, you will have the chance to learn about emerging technologies, regulatory changes, consumer protection, and best practices. 

This year's Keynote Speaker is Will Bowen! 
Will Bowen is founder of the Complaint Free? movement with over 15 million followers worldwide.

Will’s been featured on Oprah, Forbes, NBC’s Today Show, CBS Sunday Morning, The ABC World News, Fox News, People, Newsweek, The Wall Street Journal, and Chicken Soup for the Soul.

In July 2006, Will Bowen handed out 250 purple rubber bracelets inviting people to use them as a tool to stop complaining.

Will’s idea EXPLODED around the world and, to date, more than 15 million of his purple Complaint Free bracelets have been distributed to people in 106 countries.

Maya Angelou provided the forward for Will’s #1 International Bestselling book A Complaint Free World, which has sold nearly 4 million copies in 40 languages and is required reading at many universities and businesses.

Thousands of companies worldwide have used Will’s Complaint Free? Business program to increase productivity, improve communication, and raise morale.

Will’s clients include The Million Dollar Roundtable, Pricewaterhousecoopers, Volvo, and Kimberly Clark.

Will Bowen is a humorous motivational speaker, a #1 International best-selling author, a multi #1 Amazon best-selling author, an award-winning trainer, the 2016 Purdue University Executive in Residence, and he’s the World Authority on Complaining — why people complain, what’s wrong with complaining, and how to get ourselves and others to stop complaining. 


Our Fair Housing Speaker is Mr. Richard Rothstein! 

Richard Rothstein is the co-author of JUST ACTION: How to Challenge Segregation Enacted Under the Color of Law and author of THE COLOR OF LAW: A Forgotten History of How Our Government Segregated America. He also writes a regular column to which you can subscribe for free at JustAction.substack.com. He is a Distinguished Fellow of the Economic Policy Institute, and Senior Fellow (Emeritus) of the Thurgood Marshall Institute of the NAACP Legal Defense Fund. He is the author of many other articles and books on race and education, which can be found at his web page at the Economic Policy Institute.




Denim & Diamonds Installation Reception
Join us on Thursday, September 21, as we come together to celebrate and officially install the 2024 Officers. All registered attendees are encouraged to attend. While dressing to the theme is optional, it's highly encouraged!


The meeting schedule contains some content that's only displayed to logged-in users, for security reasons.

Meeting time zone: Eastern Daylight Time (US/Eastern time)

Monday September 18 Arrival Day | Welcome Reception
2:00–8:00 pm Hospitality Desk
4:30–5:30 pm New Member Reception
5:30–8:00 pm Welcome Reception
Tuesday September 19 Offsite Reception
7:00–7:45 am Breakfast

Montreal C/D (11th Floor)

8:00–8:30 am Opening Session

Fortifications Ballroom (9th Floor)

8:30–9:00 am District 1 Caucus

St. Antoine A (9th Floor)

Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, Ohio, Pennsylvania, Rhode Island, Vermont

8:30–9:00 am District 2 Caucus

Fortifications Ballroom (9th Floor)

Alabama, Arkansas, Florida, Georgia, Jamaica, Kentucky, Louisiana, Mississippi, North Carolina, Nova Scotia, South Carolina, Tennessee, Texas, Virgin Islands, Virginia, West Virginia

8:30–9:00 am District 3 Caucus

Ville-Marie (9th Floor)

Colorado, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma, Saskatchewan, South Dakota

8:30–9:00 am District 4 Caucus

St. Antoine B (9th Floor)

Alaska, Arizona, British Columbia, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming

9:05–9:50 am Education Certification Committee Meeting

Ville-Marie (9th Floor)

9:05–9:50 am Law and Regulation Committee Meeting

Fortifications Ballroom (9th Floor)

10:00–10:45 am Investigator/Auditor Resource Committee Meeting

Ville-Marie (9th Floor)

10:00–10:45 am Membership Committee Meeting

Fortifications Ballroom (9th Floor)

10:00–10:45 am Nominating Committee Meeting

St. Antoine A (9th Floor)

10:45 am–12:00 pm Administrator Roundtable Meeting

Ville-Marie (9th Floor)

Moderator - Daphne Hawk, Ohio

10:45 am–12:00 pm Affiliate Roundtable Meeting - The Impact of AI on Professional Education

St. Antoine A (9th Floor)

Moderator: Zach Schabot, Zillow Group, Inc.

10:45 am–12:00 pm Commissioner Roundtable Meeting

Fortifications Ballroom (9th Floor)

Moderator: Ed Downs, District of Columbia

12:00–1:30 pm Lunch On Your Own
1:30–3:00 pm Case Law Update

Fortifications Ballroom (9th Floor)

3:15–4:45 pm Fair Housing General Session - Richard Rothstein

Fortifications Ballfoom (9th Floor)

6:00–9:00 pm Offsite Reception

Departures: 5:30-6:30, Le Westin Lobby
Location: Le Windsor

Join us for an enchanting evening at Le Windsor as we transport you to a world of mystery and elegance at our French masquerade-themed offsite reception. 

Wednesday September 20
6:30–7:30 am Fun Walk

Le Westin Lobby (RC)

Pack your tennis shoes! Join ARELLO for a walk designed for everyone! We will meet in the lobby at 6:30 am. 

7:30–8:30 am Breakfast

Montreal C/D (11th Floor)

9:00–10:15 am Education Issues Roundtable Meeting

Ville-Marie (9th Floor)

Moderator: Keri Ferro, West Virginia

9:00–10:15 am Real Estate Practices Roundtable Meeting

Fortifications Ballroom (9th Floor)

Moderators: Corean Hamlin, The Colibri Group; Nick Barker, Wyoming

10:15–10:30 am Break
10:30 am–12:00 pm Keynote Speaker - Will Bowen

Fortifications Ballroom (9th Floor)

12:00–1:30 pm Lunch On Your Own
1:30–2:30 pm Timeshare Legislation & Public Policy Presentation

Fortifications Ballroom (9th Floor)

2:30–3:15 pm Finance Committee Meeting

Ville-Marie (9th Floor)

2:30–3:15 pm Program Committee Meeting

Fortifications Ballroom (9th Floor)

2:30–2:45 pm Examination Accreditation Committee Meeting - OPEN

St. Antoine A (9th Floor)

2:45–3:15 pm Examination Accreditation Committee Meeting - CLOSED

St. Antoine A (9th Floor)

3:30–5:00 pm Awards Ceremony

Fortifications Ballroom (9th Floor)

Thursday September 21 Board of Directors & Installation Celebration
7:00–8:00 am Breakfast

Montreal C/D (11th Floor)

8:05–8:50 am ARELLO Foundation Meeting

Fortifications Ballroom (9th Floor)

9:00–9:45 am Fair Housing Committee Meeting

Fortifications Ballroom (9th Floor)

10:00–10:45 am Getting Involved in ARELLO

Fortifications Ballroom (9th Floor)

12:00–1:30 pm Lunch On Your Own
1:30–2:00 pm General Assembly Meeting

Fortifications Ballroom (9th Floor)

2:00–4:00 pm Board of Directors Meeting

Fortifications Ballroom (9th Floor)

6:00–9:00 pm Installation Reception

Montreal A/B (11th Floor)

Friday September 22 Departures | Commissioner College
8:00 am–4:00 pm Commissioner College 102

Separate Registration is Required

While the overall event dates are generally set well in advance, the individual session times are subject to change without notice.

Ready to become a sponsor? View Sponsorship Options

Thank You to Our Sponsors

Offsite Reception

Platinum Sponsor

Gold Sponsor

Welcome Reception

Installation Celebration Sponsor

Sponsorship of activities by vendors or regulated entities at this conference or meeting shall not be construed as an endorsement by ARELLO of the sponsoring entity or of the products, services, policies or positions. The sponsorship is not intended by the vendor or regulated entity, nor should it be construed by anyone, to influence the decisions of ARELLO and its representatives.

Hotel Information

Le Westin Montreal 

270 Saint-Antoine Ouest Montreal, Quebec H2Y 0A3

The nightly room rate is 299 CAD ++ per night. To book your stay within the ARELLO room rate, click here

The ARELLO room block cut off date is August 14, 2023. 

Due to the nature of hotel event contracts,  hotels only  make room blocks available for the conference dates (September 18 -22, 2023). If you want to extend your stay outside the conference dates, you may need to make a separate reservation. Please contact the hotel to arrange to extend your stay if no longer available through the ARELLO booking link.

Frequently Asked Questions


When and where is the 2023 Annual Conference?
The 2023 Annual Conference will be at Le Westin Montreal in Montreal, Quebec, Canada September 18 - 22, 2023. 
Learn more and register here

Do I need a passport to travel to Canada from the United States?
Yes, all travelers entering Canada from the United States are required to have a valid passport or other travel documents that are recognized by the Canadian government.

Do I need a visa to travel to Canada from the United States?
If you are a US citizen, you do not need a visa to enter Canada for tourism, business, or transit purposes for up to six months. However, other types of travel, such as study or work, may require a visa.

How do I get my passport?

Is there still time to get my passport?
The US Dpeartment of State is indicating that processing can take up to 13 weeks. We encourgae all attendees who need a passport (or need to renew their passport) to begin that process as soon as possible. Additional information about processing times can be found here



How much does it cost to register?

  • ARELLO Regulatory, Affiliate & Associate Members - $630.00
  • ARELLO Emeritus Member - $75.00
  • Non-Member - $2500.00
  • Guest** - $75.00
    A non-member spouse/guest accompanying a full conference attendee - includes all events, receptions and meals provided by the conference.

What if I miss the registration cut-off date?
Our conferences have become increasingly more popular each year, and while we would love to accommodate everyone, we cannot add attendees after the registration deadline. We hope to see you at the next event! 

Can I register myself but have my commission pay for it later?
Yes! On the payment step of the registration process, select Pay by Check / Create Invoice as your payment method, and you can register without paying yet. You will receive your invoice via email; just forward the invoice to the party who will be paying for your registration and they can make payment online or send a check.

Can I bring a guest to ARELLO events?
We love when our attendees bring a guest! All guests must be registered and paid in advance of the event. Only registered guests will be allowed to attend any ARELLO events. Our offsite events are restricted to individuals 21 years of age or older. 

My organization will be paying for my registration, but I need to pay personally for my guest. How do I do that?
You need to create two separate registrations. One for you, and one for your guest.



Why do I need to stay at the ARELLO host hotel?
There is limited hotel space in the area so you will want to book your room promptly. ARELLO negotiates the lowest possible rates at area hotels. Additionally, staying in a ARELLO-booked hotel allows you to take advantage of networking opportunities, as attendees will make up the majority of the guests at official hotels.

I want to extend my stay but the ARELLO room block is sold out. What should I do?
Due to the nature of hotel event contracts,  hotels only  make room blocks available for the conference dates. If you want to extend your stay outside the conference dates, you may need to make a separate reservation. Please contact the hotel to arrange to extend your stay if no longer available through the ARELLO booking link.



What airport do I fly into?
Montreal-Trudeau International Airport (YUL)

Does ARELLO provide transportation?
No, ARELLO will only be providing transportation for the off-site event. 

How do I get to the Hotel?
Location details for Le Westin Montreal
We suggest using Uber, Lyft or taxi to get to the hotel. 



What should I bring to the meeting?
ARELLO recommends business casual attire for conferences, but there is no mandatory dress code in place. If you want dress more casual, you do you; we are all adults here. For ancillary events, there is often a theme that you can find on the event’s webpage. While dressing to the theme is optional, doing so can be tons of fun!!

As for meeting materials - You will be able to access all meeting materials via the ARELLO app. Many of our attendees will also bring a computer or tablet to take notes or access documents. Paper gets lost and trees are cool so no meeting materials are printed.

Which sessions can I attend?
You may attend any session that doesn’t say “CLOSED” in the title.



How do I become a sponsor of an ARELLO event?
Go to ARELLO.org/Events and click the “Sponsorship Tab” to learn about the different opportunities available. You can fill out the form on that webpage and a member of our team will get back to you or you can contact Calleigh Smith (calleigh@arello.org) directly. 

Cancellation Policy

In accordance with ARELLO Procedure 9, all cancellation requests must be in writing and sent to ARELLO's Chief Executive Officer. Cancellations received at or before August 19, 2023 11:59pm ET (30 days prior to the start of the event) will receive a full refund. There is a $100.00 cancellation fee for cancellations received between August 20, 2023 12:00am ET and September 8, 2023 11:59pm ET (10 days prior to the start of the event). No refunds will be made for cancellations received after September 9, 2023 12:00am ET.

Refunds for cancellations due to an illness, injury, death or emergency will be considered on a case by case basis by the ARELLO Chief Executive Officer.

Registration Fee Information

Regulatory Member

Representative of a member jurisdiction that is current with its member dues.

  • ARELLO member account required.
  • ARELLO membership type: Full
Affiliate/Associate Member

Affiliate or Associate Member (does not qualify for regulatory membership) and is current with member dues.

  • ARELLO member account required.
  • ARELLO membership type: Individual Affiliate, Institutional Affiliate, Associate
Emeritus Member
  • ARELLO member account required.
  • ARELLO membership type: Emeritus
  • Everyone

A non-member spouse/guest accompanying a full conference attendee - includes all events, receptions and meals provided by the conference.


  • Everyone
Registration closes on:8/6/23

Please note that registration fees for attendees are set to ensure ARELLO's costs are covered including the hotel/venue service charges and state and local taxes. Every effort is made to make these reasonable and affordable for our members.


 2023 Annual Conference Sponsorship Opportunities.pdf 277.32 KiB 7/6/23 4:45 PM